Question 1

Do you cover the whole of Medway?

Accepted Answer

Yes — every town and village in Medway, including Chatham, Gillingham, Rochester, Strood. Prices are identical across the district with no travel surcharge.

Question 2

Where is the nearest tip in Medway?

Accepted Answer

Cuxton and Capstone Road household waste recycling centres. Kent County Council requires a permit for vans and larger trailers, and some sites limit the number of DIY waste visits per year, so a collection is often simpler for bulky loads.

Question 3

Is Medway Council (unitary authority)'s bulky waste service cheaper?

Accepted Answer

Medway Council operates a chargeable bulky waste service with banded pricing by item count. Per item it usually undercuts a private collection, but you must move everything to the kerbside yourself and wait for the next scheduled date, which is often two to three weeks.

Question 4

Will I get a waste transfer note?

Accepted Answer

Yes, on every job in Medway. It is emailed within 24 hours and shows our upper-tier carrier registration, the waste description, EWC codes and the permitted site that received the load.

Question 5

What load sizes and prices do you offer in Medway?

Accepted Answer

Four fixed van-load bands, all inclusive of labour, transport and licensed disposal: a quarter load is 3 cubic yards at £140, a half load 6 cubic yards at £210, a three-quarter load 9 cubic yards at £290 and a full load 12 cubic yards at £400 — roughly the volume of a 6-yard skip. Smaller single items start at £70 and we price larger clearances in Medway as multiple loads.

Question 6

How do I work out which van load size I need in Medway?

Accepted Answer

Count in bin bags and bulky items. Roughly 30 bin bags fill a 3-cubic-yard quarter load (£140), 60 bags a 6-cubic-yard half load (£210), 90 bags a 9-cubic-yard three-quarter load (£290) and 120 bags a 12-cubic-yard full load (£400), which is about the volume of a 6-yard skip or eight 240-litre wheelie bins. A three-piece suite or a small bedroom clear-out is usually a quarter to half load. Send photos and we size it for you before we travel to Medway.

Question 7

What is included in the price in Medway?

Accepted Answer

Every load price — £140 for 3 cubic yards, £210 for 6, £290 for 9 and £400 for a full 12-cubic-yard load — includes a two-person crew who carry everything out, all loading and lifting from anywhere in the property or garden, transport, transfer-station gate fees, a sweep-up afterwards and your waste transfer note emailed within 24 hours. There are no fuel, congestion, stair or weekend surcharges in Medway. Only weight-based waste such as soil, rubble and concrete, and specialist items like fridges (£70) and commercial fridges (£120), are priced separately.

Question 8

When can you collect in Medway, and how quickly?

Accepted Answer

Book before 11am and same-day collection is usually available in Medway, otherwise next working day including Saturdays, with a two-hour arrival window and a call when the crew is en route. We collect Monday to Friday 7am–7pm, Saturday 7am–5pm and Sunday 9am–4pm. Load size does not change availability — a 3-cubic-yard quarter load and a 12-cubic-yard full load are booked on the same slots, and larger clearances are scheduled as consecutive loads on the same day.

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