Question 1

Do you cover all of Hoo?

Accepted Answer

Yes. We collect from every ME3 street, including Hoo St Werburgh, Chattenden, Stoke, and reach the town via A228.

Question 2

How much does wait & load service cost in Hoo?

Accepted Answer

Wait & load service in Hoo starts at £400. The final price is fixed before we load and depends on volume and access — a quarter van load is £140, a half load £210, three-quarters £290 and a full 12-cubic-yard load £400, all inclusive of labour and disposal.

Question 3

Is this cheaper than Medway Council (unitary authority)'s bulky waste collection?

Accepted Answer

Medway Council (unitary authority) offers Medway Council operates a chargeable bulky waste service with banded pricing by item count., which is cheaper per item but requires you to move everything to the kerbside and wait for the scheduled date. We collect from inside the property, usually same or next day, and provide a waste transfer note.

Question 4

Will I get proof of legal disposal in Hoo?

Accepted Answer

Yes. Every Hoo collection comes with a waste transfer note emailed within 24 hours, showing our upper-tier carrier registration, the waste description and the permitted site that received the load.

Question 5

What load sizes and prices do you offer in Hoo?

Accepted Answer

Four fixed van-load bands, all inclusive of labour, transport and licensed disposal: a quarter load is 3 cubic yards at £140, a half load 6 cubic yards at £210, a three-quarter load 9 cubic yards at £290 and a full load 12 cubic yards at £400 — roughly the volume of a 6-yard skip. Smaller single items start at £70 and we price larger clearances in Hoo as multiple loads.

Question 6

How do I work out which van load size I need in Hoo?

Accepted Answer

Count in bin bags and bulky items. Roughly 30 bin bags fill a 3-cubic-yard quarter load (£140), 60 bags a 6-cubic-yard half load (£210), 90 bags a 9-cubic-yard three-quarter load (£290) and 120 bags a 12-cubic-yard full load (£400), which is about the volume of a 6-yard skip or eight 240-litre wheelie bins. A three-piece suite or a small bedroom clear-out is usually a quarter to half load. Send photos and we size it for you before we travel to Hoo.

Question 7

What is included in the price in Hoo?

Accepted Answer

Every load price — £140 for 3 cubic yards, £210 for 6, £290 for 9 and £400 for a full 12-cubic-yard load — includes a two-person crew who carry everything out, all loading and lifting from anywhere in the property or garden, transport, transfer-station gate fees, a sweep-up afterwards and your waste transfer note emailed within 24 hours. There are no fuel, congestion, stair or weekend surcharges in Hoo. Only weight-based waste such as soil, rubble and concrete, and specialist items like fridges (£70) and commercial fridges (£120), are priced separately.

Question 8

When can you collect in Hoo, and how quickly?

Accepted Answer

Book before 11am and same-day collection is usually available in Hoo, otherwise next working day including Saturdays, with a two-hour arrival window and a call when the crew is en route. We collect Monday to Friday 7am–7pm, Saturday 7am–5pm and Sunday 9am–4pm. Load size does not change availability — a 3-cubic-yard quarter load and a 12-cubic-yard full load are booked on the same slots, and larger clearances are scheduled as consecutive loads on the same day.

Question 9

How long will the crew wait?

Accepted Answer

One hour is included on a full van. That is usually more than enough for two people to move a garage or a strip-out pile. Extra time is £25 per 15 minutes and we will always tell you before the clock starts.

Question 10

Can I load it myself to save money?

Accepted Answer

You can, but the price is the same either way — the cost is the van, the disposal and the crew's time. Most customers let us load because that is what the hour is for.

Question 11

How does an 8-yard van compare to a skip?

Accepted Answer

A 12-cubic-yard van holds roughly what a 6-yard builders skip holds, because waste loaded by hand packs tighter than waste thrown over a skip wall. For bigger volumes we run two or three loads in a day.

Load / item	What it covers	Price
Half van, wait & load	Up to 6 cubic yards, 30 minutes on site	from £160
Full van, wait & load	12 cubic yards, up to 60 minutes on site	£400
Additional waiting time	Charged per 15 minutes after the first hour	£25
Repeat visits on the same day	Second and third loads discounted	from £220

Wait & load service in Hoo

How much does wait & load service cost in Hoo?

Wait & load service for Hoo households and businesses

Where we collect in Hoo

Access and parking notes

Wait & load service prices for Hoo

What we take in Hoo

What we take

What we cannot take