Question 1

Do you cover all of Capstone?

Accepted Answer

Yes. We collect from every ME5 and ME7 street, including Capstone, Lidsing, Bredhurst, and reach the town via Capstone Road.

Question 2

How much does furniture removal & disposal cost in Capstone?

Accepted Answer

Furniture removal & disposal in Capstone starts at £70. The final price is fixed before we load and depends on volume and access — a quarter van load is £140, a half load £210, three-quarters £290 and a full 12-cubic-yard load £400, all inclusive of labour and disposal.

Question 3

Is this cheaper than Medway Council (unitary authority)'s bulky waste collection?

Accepted Answer

Medway Council (unitary authority) offers Medway Council operates a chargeable bulky waste service with banded pricing by item count., which is cheaper per item but requires you to move everything to the kerbside and wait for the scheduled date. We collect from inside the property, usually same or next day, and provide a waste transfer note.

Question 4

Will I get proof of legal disposal in Capstone?

Accepted Answer

Yes. Every Capstone collection comes with a waste transfer note emailed within 24 hours, showing our upper-tier carrier registration, the waste description and the permitted site that received the load.

Question 5

What load sizes and prices do you offer in Capstone?

Accepted Answer

Four fixed van-load bands, all inclusive of labour, transport and licensed disposal: a quarter load is 3 cubic yards at £140, a half load 6 cubic yards at £210, a three-quarter load 9 cubic yards at £290 and a full load 12 cubic yards at £400 — roughly the volume of a 6-yard skip. Smaller single items start at £70 and we price larger clearances in Capstone as multiple loads.

Question 6

How do I work out which van load size I need in Capstone?

Accepted Answer

Count in bin bags and bulky items. Roughly 30 bin bags fill a 3-cubic-yard quarter load (£140), 60 bags a 6-cubic-yard half load (£210), 90 bags a 9-cubic-yard three-quarter load (£290) and 120 bags a 12-cubic-yard full load (£400), which is about the volume of a 6-yard skip or eight 240-litre wheelie bins. A three-piece suite or a small bedroom clear-out is usually a quarter to half load. Send photos and we size it for you before we travel to Capstone.

Question 7

What is included in the price in Capstone?

Accepted Answer

Every load price — £140 for 3 cubic yards, £210 for 6, £290 for 9 and £400 for a full 12-cubic-yard load — includes a two-person crew who carry everything out, all loading and lifting from anywhere in the property or garden, transport, transfer-station gate fees, a sweep-up afterwards and your waste transfer note emailed within 24 hours. There are no fuel, congestion, stair or weekend surcharges in Capstone. Only weight-based waste such as soil, rubble and concrete, and specialist items like fridges (£70) and commercial fridges (£120), are priced separately.

Question 8

When can you collect in Capstone, and how quickly?

Accepted Answer

Book before 11am and same-day collection is usually available in Capstone, otherwise next working day including Saturdays, with a two-hour arrival window and a call when the crew is en route. We collect Monday to Friday 7am–7pm, Saturday 7am–5pm and Sunday 9am–4pm. Load size does not change availability — a 3-cubic-yard quarter load and a 12-cubic-yard full load are booked on the same slots, and larger clearances are scheduled as consecutive loads on the same day.

Question 9

Will you dismantle furniture that will not fit through the door?

Accepted Answer

Yes. The crew carries hand tools and dismantles wardrobes, bed frames and modular units as standard. There is no additional charge unless dismantling takes more than about half an hour, in which case we agree it with you first.

Question 10

Can you take furniture from an upstairs flat?

Accepted Answer

Yes, and there is no stairs surcharge. Tell us the floor and whether there is a lift when you book so we can allow enough time in the slot.

Question 11

What happens to furniture that is still usable?

Accepted Answer

It goes to reuse. We work with Kent charity warehouses and furniture reuse projects, and anything in sound, clean condition with fire labels intact is offered there before it is treated as waste.

Load / item	What it covers	Price
Single item	One wardrobe, table or chest of drawers	from £70
Two to three items	A bedroom set or a small lounge suite	£140
Full room of furniture	Bedroom or lounge cleared entirely	£210
Fridge or freezer surcharge	Degassing and WEEE compliance	£15 per unit

Capstone furniture removal

Furniture removal & disposal in Capstone — price, timings and what's included?

How furniture removal works in Capstone (ME5, ME7)

ME5, ME7 areas included

Access and parking notes for Capstone