Question 1

Do you cover all of Upnor?

Accepted Answer

Yes. We collect from every ME2 street, including Lower Upnor, Upper Upnor, and reach the town via Upnor Road.

Question 2

How much does commercial waste collection cost in Upnor?

Accepted Answer

Commercial waste collection in Upnor starts at £18 per collection. The final price is fixed before we load and depends on volume and access — a quarter van load is £140, a half load £210, three-quarters £290 and a full 12-cubic-yard load £400, all inclusive of labour and disposal.

Question 3

Is this cheaper than Medway Council (unitary authority)'s bulky waste collection?

Accepted Answer

Medway Council (unitary authority) offers Medway Council operates a chargeable bulky waste service with banded pricing by item count., which is cheaper per item but requires you to move everything to the kerbside and wait for the scheduled date. We collect from inside the property, usually same or next day, and provide a waste transfer note.

Question 4

Will I get proof of legal disposal in Upnor?

Accepted Answer

Yes. Every Upnor collection comes with a waste transfer note emailed within 24 hours, showing our upper-tier carrier registration, the waste description and the permitted site that received the load.

Question 5

What load sizes and prices do you offer in Upnor?

Accepted Answer

Four fixed van-load bands, all inclusive of labour, transport and licensed disposal: a quarter load is 3 cubic yards at £140, a half load 6 cubic yards at £210, a three-quarter load 9 cubic yards at £290 and a full load 12 cubic yards at £400 — roughly the volume of a 6-yard skip. Smaller single items start at £70 and we price larger clearances in Upnor as multiple loads.

Question 6

How do I work out which van load size I need in Upnor?

Accepted Answer

Count in bin bags and bulky items. Roughly 30 bin bags fill a 3-cubic-yard quarter load (£140), 60 bags a 6-cubic-yard half load (£210), 90 bags a 9-cubic-yard three-quarter load (£290) and 120 bags a 12-cubic-yard full load (£400), which is about the volume of a 6-yard skip or eight 240-litre wheelie bins. A three-piece suite or a small bedroom clear-out is usually a quarter to half load. Send photos and we size it for you before we travel to Upnor.

Question 7

What is included in the price in Upnor?

Accepted Answer

Every load price — £140 for 3 cubic yards, £210 for 6, £290 for 9 and £400 for a full 12-cubic-yard load — includes a two-person crew who carry everything out, all loading and lifting from anywhere in the property or garden, transport, transfer-station gate fees, a sweep-up afterwards and your waste transfer note emailed within 24 hours. There are no fuel, congestion, stair or weekend surcharges in Upnor. Only weight-based waste such as soil, rubble and concrete, and specialist items like fridges (£70) and commercial fridges (£120), are priced separately.

Question 8

When can you collect in Upnor, and how quickly?

Accepted Answer

Book before 11am and same-day collection is usually available in Upnor, otherwise next working day including Saturdays, with a two-hour arrival window and a call when the crew is en route. We collect Monday to Friday 7am–7pm, Saturday 7am–5pm and Sunday 9am–4pm. Load size does not change availability — a 3-cubic-yard quarter load and a 12-cubic-yard full load are booked on the same slots, and larger clearances are scheduled as consecutive loads on the same day.

Question 9

Do I legally need a commercial waste contract?

Accepted Answer

Yes. If your waste is produced by a business activity it is commercial waste, and you must transfer it to a registered carrier with a written transfer note. Putting it in a household bin or taking it to a household recycling centre is not compliant.

Question 10

Can I get a collection without a long contract?

Accepted Answer

Yes. We run rolling 30-day agreements as standard, and ad-hoc collections with no agreement at all. We do not use auto-renewing multi-year contracts.

Question 11

What documentation will I receive?

Accepted Answer

An annual duty-of-care waste transfer note covering the scheduled service, individual notes for ad-hoc collections, and a quarterly recycling report showing tonnage by stream and your landfill diversion rate.

Load / item	What it covers	Price
240L bin, weekly	General waste, small retail or office	from £18 per lift
660L bin, weekly	Restaurants, salons, small units	from £32 per lift
1100L bin, weekly	Larger sites and multi-tenant buildings	from £46 per lift
Ad-hoc trade collection	One-off loads, no contract	from £70

Commercial waste collection in Upnor