Question 1

Do you cover all of Istead Rise?

Accepted Answer

Yes. We collect from every DA13 street, including Istead Rise, Southfleet, Nurstead, and reach the town via A227.

Question 2

How much does white goods disposal cost in Istead Rise?

Accepted Answer

White goods disposal in Istead Rise starts at £70. The final price is fixed before we load and depends on volume and access — a quarter van load is £140, a half load £210, three-quarters £290 and a full 12-cubic-yard load £400, all inclusive of labour and disposal.

Question 3

Is this cheaper than Gravesham Borough Council's bulky waste collection?

Accepted Answer

Gravesham Borough Council offers Gravesham Borough Council charges a banded fee for bulky household collections., which is cheaper per item but requires you to move everything to the kerbside and wait for the scheduled date. We collect from inside the property, usually same or next day, and provide a waste transfer note.

Question 4

Will I get proof of legal disposal in Istead Rise?

Accepted Answer

Yes. Every Istead Rise collection comes with a waste transfer note emailed within 24 hours, showing our upper-tier carrier registration, the waste description and the permitted site that received the load.

Question 5

What load sizes and prices do you offer in Istead Rise?

Accepted Answer

Four fixed van-load bands, all inclusive of labour, transport and licensed disposal: a quarter load is 3 cubic yards at £140, a half load 6 cubic yards at £210, a three-quarter load 9 cubic yards at £290 and a full load 12 cubic yards at £400 — roughly the volume of a 6-yard skip. Smaller single items start at £70 and we price larger clearances in Istead Rise as multiple loads.

Question 6

How do I work out which van load size I need in Istead Rise?

Accepted Answer

Count in bin bags and bulky items. Roughly 30 bin bags fill a 3-cubic-yard quarter load (£140), 60 bags a 6-cubic-yard half load (£210), 90 bags a 9-cubic-yard three-quarter load (£290) and 120 bags a 12-cubic-yard full load (£400), which is about the volume of a 6-yard skip or eight 240-litre wheelie bins. A three-piece suite or a small bedroom clear-out is usually a quarter to half load. Send photos and we size it for you before we travel to Istead Rise.

Question 7

What is included in the price in Istead Rise?

Accepted Answer

Every load price — £140 for 3 cubic yards, £210 for 6, £290 for 9 and £400 for a full 12-cubic-yard load — includes a two-person crew who carry everything out, all loading and lifting from anywhere in the property or garden, transport, transfer-station gate fees, a sweep-up afterwards and your waste transfer note emailed within 24 hours. There are no fuel, congestion, stair or weekend surcharges in Istead Rise. Only weight-based waste such as soil, rubble and concrete, and specialist items like fridges (£70) and commercial fridges (£120), are priced separately.

Question 8

When can you collect in Istead Rise, and how quickly?

Accepted Answer

Book before 11am and same-day collection is usually available in Istead Rise, otherwise next working day including Saturdays, with a two-hour arrival window and a call when the crew is en route. We collect Monday to Friday 7am–7pm, Saturday 7am–5pm and Sunday 9am–4pm. Load size does not change availability — a 3-cubic-yard quarter load and a 12-cubic-yard full load are booked on the same slots, and larger clearances are scheduled as consecutive loads on the same day.

Question 9

How much does it cost to dispose of a fridge freezer in Kent?

Accepted Answer

£70 collected from wherever it stands, including upstairs flats. Commercial and catering fridges are £120 because they are heavier and take a different treatment route.

Question 10

Why can't a fridge go in a skip or with general waste?

Accepted Answer

Refrigerant gas and foam insulation make it hazardous WEEE. Crushing it releases those gases, so it has to be degassed at a permitted facility first. Skip operators will normally refuse it or charge a penalty if one is found in the load.

Question 11

Do I need to disconnect the appliance first?

Accepted Answer

Electrical appliances just need unplugging, and we will do that. Plumbed washing machines should be isolated at the valve if you can; gas cookers must be disconnected by a Gas Safe registered engineer before we arrive.

Load / item	What it covers	Price
Fridge or freezer	Domestic, single unit collected	£70
Fridge freezer	Standard or American style	£70
Commercial fridge	Catering, display or under-counter	£120
Washing machine, dryer or cooker	Per appliance, collected from any room	from £70

Istead Rise white goods & fridges

What do you charge for white goods & fridges in Istead Rise (DA13)?